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Q: I installed a new drive on my Lab 50 machine, and now Back Lab Burner isn't working. What might be causing this problem?
A: If you have multiple drives installed in the machine at the same time, you will need to select the correct drive to use in both the Lab 50 software and the Back Lab Burner software. If you have replaced your original burner with a new burner, you may need to install additional drivers to get the drive recognized by the Back Lab Burner software. Confirm the drive is functioning properly in Windows, then contact support for additional assistance.
Q: I'm receiving a communication error in Lab 50 when I try to burn CDs/DVDs. What does this error mean?
A: This error usually indicates there is a problem with Back Lab Burner accessing your CD/DVD drive to burn the order. You'll want to review the configuration settings in Back Lab Burner via Settings > Options as well as in Lab 50 via Settings > Fulfillment > Back Lab Burner.
Q: I'm getting a licensing error when I try to access the Back Lab Burner Settings, how I can fix this?
A: Please note the APM ID, error code 1 and 2, and the history ID given in the error message, then contact support and provide this information.
Q: I'm receiving a MSG Need Activation Error when trying to burn cd/dvds. What does this message mean?
A: This message usually indicates a problem with your Back Lab Burner licensing. Open Back Lab Burner via c:\BackLabBurner\BackLabBurner.exe and note the APM ID, error code 1 and 2, and the history ID given in the error message, then contact support and provide this information.
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