Q: When a customer tries to scan, the screen says that the scanner cannot be detected.
A: Check that the scanner is plugged in and turned on. If the error still appears, try to scan using the scanner driver outside of the software. If it does not scan there, it may be a hardware issue, and/or the incorrect scanner driver is installed. If the scanner works using the driver, then it means that the incorrect scanner model is chosen in the Add-On Components > Scanner section of the Setup Wizard. Please see Chapter 6 for help changing the model selected in the Setup Wizard.
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