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Q: My order comes over to the PIC and I can see the images, but for some reason certain sizes do not print. Where can I find a listing of the correct Fuji product codes for my machine?
A: Make sure that the right Fuji product codes are entered for each size in the printer configuration of the Setup Wizard. This applies to the Code and Border Code fields for each size in the product rendering settings. Please note that these values are case-sensitive, for example , ‘4x6’ is different from ‘4X6.’ Check the PrintSizes.txt file on the PIC, found in \\PIC\FES\datafiles\ for the correct codes to use or to add additional sizes for printing.
Q: I have multiple kiosks sending orders to the PIC, but the problem is the order numbers overlap, how do I prevent this from happening so I don’t lose orders at the PIC?
A: You can change the order number on the kiosk by making modifications within the Registry. Please call or email support for the correct location to modify the next order number. Once you have instructions on this, make sure to keep the next order number to 4 digits and only make an incremental change such as a difference of 100 between the orders. This will help prevent the creation of other issues.