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Q: Receipt Paper Jam:
A: If the receipt printer does not print or paper is jammed, you will need to access the paper roll, clear the jam, and insert the paper again. Once you have cleared the jam, it is a good idea to go into Windows and navigate to the ‚Printers and Faxes? section, clear out any receipt prints in queue and then try to print a test page.
Q: The receipt printer won’t print, what should I do?
A: If the printer won’t print, here are a few things to try:
- Check the paper and make sure all the cords are inserted tightly.
- Check that the receipt printer is the default printer in Windows. To do this, go to the desktop, click Start > Settings > Printers & Faxes. Make sure that the receipt printer (this should be called ‚Receipt?"Receipt") is the default printer. The default printer is marked with a small black circle containing a white checkmark. Print a test print from the printer setup folder. (Right-click on the printer and choose ‚Properties? "Properties" then click the ‚Print "Print test page? " button.)
- If you are still having trouble printing the receipt, you may find that rebooting the system will clear the problem.