Behavior and Issue:
If you are experiencing the following issues, you may have a corrupted state.xml issue in your lab 50 installation:
- Orders from APM software appear greyed outout
- The option to save your login credentials is selected, but lab 50 loses them everytime the software is closed and re-opened
- Orders appear in lab 50, but you are not able to print them, and they do not display the normal order processing screens
- Please locate your local copy of the state.xml file, usually found in *C:\Program Files (x86)\Lucidiom Lab 50*, and open the file in Notepad. If it opens up and the contents of the file are blank, then the state.xml file needs to be replaced.
Fixing the Issue and Reimporitng orders that need to be processed
If the file appears to be empty, replace your existing copy with the one found attached to this email or Web Page below. You will need to re-enter your lab 50 login credentials upon replacing this file. This includes entering your proper dealer code. To enter your dealer code click the Switch Accounts button on the log-in page.
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Note, if you cannot locate the import/backup folders in the default location you can find the specified path in LAB 50 by going to Settings>Order Management>Importing and it is listed under Temporary Download Location.
State.xml file, right click and select "save target as" as for download
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